Contact us

Hi! We’re happy to see you here and we want to make sure that your experience using Plausible Analytics is a great one!

Our Documentation is a great place for most answers. We put a lot of effort into making our documentation be as detailed and as up to date as possible so you can quickly find answers to any question you might have.

Can’t find what you're looking for in the documentation? Please do contact us using the email address below.

Frequently asked questions

The billing is based on the total number of pageviews between all of the sites you have added to your account. You can see this total number of billable pageviews at any time in your account settings.

Our payment processor Paddle sends an invoice to you via email automatically upon each payment. You can click on a link within this email to download your invoice.

Credit card and PayPal are the only supported payment methods. We cannot accept payments by wire transfer, invoicing or cryptocurrency unfortunately.

You will never be charged extra for an occasional traffic spike. We will not stop counting your stats and you will keep having access to your dashboard. There are no surprise fees and your card will never be charged unexpectedly. Suppose new higher traffic levels become your new standard and your page views exceed your subscription plan for two consecutive months. In that case, we kindly ask you to upgrade your subscription plan to accommodate your new traffic levels using our self-serve platform.

Our payment processor Paddle will calculate a pro-rated amount which reflects the amount you have paid on your previous subscription and the amount of time until that subscription was supposed to expire.

You can invite team members and assign user roles in your site settings. Or you can use our private and secure shared links. These can be password protected too. The person you share the link with doesn't need to have a Plausible account and they can see the individual dashboard but cannot see anything else that you have on your account.

There are no data retention limits. As long as you have an active subscription, you can view all the stats we've collected from the day you installed Plausible on your site. You can choose to delete all of your site stats in your settings at any time.

Do you have a bug report? Please search the issues on our Github to make sure that the bug has not already been reported. If you cannot find what you had in mind, please submit your bug report here.

Do you have a feature request? Please search the ideas on our forum to make sure that the feature has not yet been requested. If you cannot find what you had in mind, please submit your feature request here.