Contact us

Hi! We're happy to see you and want to make sure your experience using Plausible is a great one!

Our Documentation is the best place for most answers. We put a lot of effort into making our docs detailed and up to date so you can quickly find answers to any question you might have.

Do you have a bug report? Please search the issues on our Github to make sure it has not been reported. Have a feature request? Do explore the ideas on our forum to see what's been requested.

Still haven't found what you're looking for? Do contact us using the email address below.

Frequently asked questions

We have instructions on how you can check your Plausible integration and troubleshoot any possible issues.

We exclusively use EU-owned cloud infrastructure. The site data we collect is stored in Falkenstein, Germany on servers owned by Hetzner, a European company. Your site data never leaves the EU and EU owned infrastructure.

The billing is based on the total number of pageviews between all of the sites you have added to your account. You can see this total number of billable pageviews at any time in your account settings.

Our payment processor Paddle sends an invoice to you via email automatically upon each payment. You can click on a link within this email to download your invoice. You can also download your invoices in your Plausible account settings.

Credit card and PayPal are the only supported payment methods. We cannot accept payments by wire transfer, invoicing or cryptocurrency unfortunately.

You will never be charged extra for an occasional traffic spike. We will not stop counting your stats either. There are no surprise fees and your card will never be charged unexpectedly. Suppose new higher traffic levels become your new standard and your page views exceed your subscription plan for two consecutive months. In that case, we kindly ask you to upgrade your subscription plan to accommodate your new traffic levels using our self-serve platform.

Our payment processor Paddle will calculate a pro-rated amount which reflects the amount you have paid on your previous subscription and the amount of time until that subscription was supposed to expire.

You can invite team members and assign user roles in your site settings. Or you can use our private and secure shared links. These can be password protected too. The person you share the link with doesn't need to have a Plausible account and they can see the individual dashboard but cannot see anything else that you have on your account.

There are no data retention limits. As long as you have an active subscription, you can view all the stats we've collected from the day you installed Plausible on your site. You can choose to delete all of your site stats in your settings at any time.

No. 50 sites is how many sites you can add for free with any subscription. There are no hard limits on the number of sites you can have in your Plausible account. For those with more than 50 sites we have enterprise plans. Do reach out to us for more details.

Yes. We have a lot of flexibility in the way you can track your stats. You can track subdomains and subfolders in one dashboard. You can send stats to multiple dashboards at the same time. You can have a roll-up view that aggregates stats while keeping them independent at the same time. More details here.

We're not blocked to the same extent as Google Analytics (neither Firefox, Chrome nor Safari blocks Plausible out of the box) but we're blocked by some adblock browser extensions. You can use a proxy if you want to count visitors that use adblockers too.

We don't have a free plan unfortunately. Plausible is independent and funded solely by the fees that our subscribers pay us. We're not monetizing the data we collect so a subscription fee is needed to cover our costs and salaries. Thanks for understanding!